Patient-centered culturally sensitive health care has the following specific characteristics: (a) it emphasizes displaying patient-desired, modifiable provider and staff behaviors and attitudes, implementing health care center policies, and displaying physical health care center environment characteristics and policies "Displays of cultural sensitivity healthcare providers result in their patients having feelings of comfort with and trust of their providers, both of which enhance patients' satisfaction with careand sense of interpersonal control in the healthcare process. Cultural competence is defined as the ability of providers and organizations to effectively deliver health care services that meet the social, cultural, and linguistic
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